5 factors to consider when choosing a cloud service provider
Once you have decided to outsource your backup operation, the next step is to choose a suitable cloud service provider for your business.
As the Service Provider will operate as an extension of your IT department and infrastructure, you have to spend a reasonable time to select the best fit.
Price is important but it should not be the only deciding factor.
In this article, we summarise 5 essential criteria to guide you when selecting a provider.
1) RELIABILITY – How long has the company being in operation?
Investigating the reliability of a cloud service provider is a complex task. You have to evaluate the company’s experience and reputation in the market, as well as the type of partnerships it has established. Talk to its customers who have used its services. Investigate its ability to recover from disaster. It is important that you are happy with the company’s performance, as you will be staying with it for a long time.
2) CERTIFICATES & STANDARDS – is the company certified to deliver its services?
There are multiple standards and certifications available. While standards may not determine which service provider you choose, they can be very helpful in shortlisting potential suppliers. For instance, if security is a priority, look for suppliers accredited with certifications like ISO 27001.
3) SECURITY – Is the service provider compliant with modern security requirements?
Check the local or enterprise data retention laws and policies.
4) SKILLED AND SPECIALISED – Is the company an expert in this field?
Check whether the service provider has employed competent IT personnel to set up and manage their services.
5) OFFERINGS – Does the company offer a suitable service for my business?
Each service provider offers different services, but ultimately you have to choose one which suits your specific needs. Am I looking for a fully managed backup and recovery service? Does this solution reduce the local technology complexity? Does the service provider offer local support?
In essence, the factors to consider when choosing a service provider are:
- Ease of use
- Ease of setup
- Reporting ability