KEEPITSAFE – FREQUENTLY ASKED QUESTIONS
From CloudRecover to KeepItSafe in Q2 2018
CloudRecover has joined KeepItSafe® and will operate under the identity of this worldwide brand. KeepItSafe is a leading technology company owned by j2 Global Inc., a $1.2B public company that serves more than 12 million customers worldwide. CloudRecover will continue to support LiveVault, Asigra and Veeam backup technologies using Australian data centres and a local customer service team. Our new email address will be @keepitsafe.com.au and there will be a new website to reflect the name change.
KeepItSafe a worldwide recognised brand of j2 Global® and a world leader in Cloud-based Backup and Disaster Recovery solutions with over 20+ years of experience, $1.2 billion in backing and 20+ data centre locations across three continents. KeepItSafe has operations in major markets around the world, including North America and Europe. Our experts protect more than 50 petabytes of critical data every year.
All existing CloudRecover pricing will remain in effect for the duration of your contract.
Support questions will continue to be managed by our award-winning customer service team. However, the following will change:
- Our service desk email address for logging or updating cases will change to firstname.lastname@example.org
- Our Support Portal for viewing, creating or updating cases, as well as accessing our knowledge-base, will change to https://support.keepitsafe.com.au
- Our Backup Product Management pages will change to: